Contact the harbour desk

We respond to written messages within one business day, often sooner during the week. If your matter is urgent — a same-day arrival, a dietary requirement, or a lost item on the quay — call and ask for the night porter after hours.

Send a message

Complete the form and your email client will open with a pre-filled message to our desk. We read every note personally; automated booking engines are not monitored on this address.

Arriving at the lodge

Brinehaven Quay sits on the harbour road where it meets the old fish market square. From the central station, take the waterfront tram to Pier Gate stop and walk seven minutes east along the quay wall — look for brass lanterns and the painted sign above the timber doors.

Vehicle drop-off is permitted at the side entry on Net Lane; long-stay parking is at the public lot on Wharf Lane with validation available at checkout. Bicycle racks sit under the gallery stairs; we lend locks at the desk.