Privacy policy
This policy describes how Brinehaven Quay collects and uses information when you visit our website or contact the harbour desk.
Information we collect
When you submit the contact form, your name, email address, topic, and message are composed into an email directed to our desk. We do not store form submissions on a server; delivery depends on your own email client.
When you call or write directly, we retain correspondence needed to fulfil reservations, answer enquiries, and meet legal obligations. Guest registration at check-in may collect additional details required by local lodging regulations.
How we use information
- To confirm room reservations and dining bookings
- To respond to questions about baths, arrivals, and evening programmes
- To verify age and identity for optional Anchor Room access
- To comply with applicable law and licensing requirements
We do not sell personal information to third parties. We do not use this website for online gambling accounts or payment processing.
Cookies and analytics
This website is static HTML with no tracking cookies, no advertising pixels, and no third-party analytics scripts. Your browser may store standard cache data locally.
Data retention
Reservation records are kept for the period required by tax and lodging law, then securely deleted or anonymised. Marketing contact is never assumed; we write only in reply to your enquiry unless you explicitly opt in at the desk.
Your rights
You may request access to, correction of, or deletion of personal data we hold about you, subject to legal retention requirements. Contact the harbour desk to exercise these rights.
Changes
We may update this policy to reflect operational or legal changes. The effective date below will be revised when updates occur.
Effective: January 2026